Privacy Policy 

Last Updated: 5/6/2025

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1. Introduction Velare Vault (referred to as "we", "our", or "us") is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth). By using our website, app, and services, you consent to the practices described in this policy.

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2. What is Personal Information? Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

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3. Collection of Personal Information We collect personal information that is reasonably necessary for, or directly related to, our functions and activities. This may include: a. Information you provide directly: * Your name, address, email address, and phone number. * Payment details (e.g., credit card information for processing transactions). * Details about your vehicles (e.g., make, model, VIN, registration, value) for storage and related services. * Account login credentials (username and password). * Correspondence and communications with us (e.g., customer service inquiries, feedback). * Information provided when you participate in surveys, promotions, or events. b. Information collected automatically: * Website/App usage data: IP address, browser type, operating system, pages viewed, time spent on pages, access times, and referring website addresses. * Live feed footage: If you opt for or if our facility design includes features like live feed access to your storage vault via our app, we may process visual data. This is typically for security and customer convenience. * Location data: If you enable location services on your device when using our app. * Temperature control data: Data related to the temperature settings and environment within your storage vault. * Cookies and tracking technologies: As detailed in Section 6.

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4. How We Collect Personal Information We collect personal information in various ways, including: a. When you register for an account on our website or app. b. When you inquire about or sign up for our vehicle storage services. c. When you communicate with us via phone, email, or other channels. d. Through your use of our website and app, including through cookies and analytics tools. e. From third parties where you have consented to such collection or where it is otherwise lawful (e.g., from our Curated Network partners, if relevant to a service you request).

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5. Purposes for Which We Collect, Hold, Use, and Disclose Personal Information We collect, hold, use, and disclose your personal information for the following purposes: a. To provide and manage our secure, temperature-controlled vehicle storage services. b. To manage your customer account, including processing payments and managing allocations. c. To communicate with you regarding your account, services, updates, and inquiries. d. To provide you with app functionalities such as live feed footage and personal temperature control. e. For internal record keeping, administrative purposes, and billing. f. To improve our services, website, and app based on user interactions and feedback. g. To conduct marketing and promotional activities (where you have consented or where permitted by law). h. To refer you to our "Curated Network" partners if you request specific services (e.g., detailing, transport). i. To comply with our legal obligations and resolve any disputes. j. For security purposes, including monitoring and access control at our facility.

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6. Disclosure of Personal Information We may disclose your personal information to: a. Our employees, contractors, and related entities for the purpose of providing our services. b. Third-party service providers who assist us in operating our business (e.g., payment processors, IT support, marketing services, security providers, facility management). These third parties are authorized to use your personal information only as necessary to provide these services to us. c. Our "Curated Network" partners, but only if you have specifically requested or expressed interest in their services, enabling them to contact you directly. d. Law enforcement agencies, government bodies, or regulatory authorities where required or permitted by law. e. Other parties with your express consent.

We will not sell or rent your personal information to third parties.

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7. Direct Marketing We may use your personal information to send you direct marketing communications about our services, new features, and promotions that we believe may be of interest to you. This may be via email, SMS, or other electronic means. You can opt-out of receiving these communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

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8. Cookies and Other Tracking Technologies We use cookies and similar tracking technologies on our website and app to enhance your user experience, analyze usage patterns, and for marketing purposes. Cookies are small data files stored on your device. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect the functionality of our website or app.

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9. Security of Personal Information We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes implementing physical, electronic, and procedural safeguards. However, no data transmission over the internet can be guaranteed to be 100% secure, and we cannot guarantee the absolute security of your information.

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10. Accessing and Correcting Your Personal Information You have the right to request access to the personal information we hold about you. You also have the right to request that we correct any inaccurate, outdated, or incomplete personal information. To make such a request, please contact us using the details below. We may require you to verify your identity before granting access or making corrections.

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11. Making a Complaint If you believe that we have breached the Australian Privacy Principles or a registered APP code, you may make a complaint by contacting us in writing using the details below. We will respond to your complaint within a reasonable timeframe and will investigate and resolve the issue. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

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12. Overseas Disclosure : We may disclose personal information to third-party service providers located overseas for the purposes described in this Privacy Policy (e.g., for data hosting, IT support, or specific software services). The countries where such recipients may be located include USA, China. We will take reasonable steps to ensure that any overseas recipient of your personal information handles that information in accordance with the Australian Privacy Principles.

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13. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

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14. Contact Us If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact our Privacy Officer at:

Velare Vault info@velarevault.com (02) 9909 6774